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Q:Are gas fireplaces safe?
A: Yes. All Montigo gas fireplaces are equipped with safety features such as a 100% fail-safe shut-off valves; if the pilot flame goes out, the gas flow will automatically turn off. In addition, our IAS-accredited laboratory tests and certifies all appliances to the latest multinational standards. Please remember that, like any other appliance, your gas fireplace should be cleaned and serviced regularly to ensure that it continues to provide warmth and convenience.

Q:Will my fireplace operate during a power outage?
A: Most current Montigo fireplaces that have a standing (continuous) pilot ignition system will continue to operate during a power outage. Fireplaces like these generate a small amount of their own electricity - enough to operate the gas control - so that the fireplace will operate safely even when your furnace will not. If you have optional fans or a handheld remote control installed, they will not run during a power outage. Please note: if you do have a remote control installed, you may need to flip a switch in the control compartment in order to light the fireplace manually.

Some Montigo fireplaces may be equipped with optional ignition systems like the Hot Surface (Electronic) Ignition or the Spark-To-Burner (Pilot less) Ignition. Fireplaces that are equipped with these systems will not operate during a power outage because they rely on the household electrical supply.

Some models of fireplace are equipped with “integral” fans, which means that fans are required to keep surface temperatures below a certain safe limit. When the fans stop working during a power failure, a safety switch will automatically turn off the fireplace until it is within limits. The fireplace will then relight automatically. In this way, the fireplace will 'cycle' until power is restored to the fans. These models include the: M38DV-PFC, M38DV-PRC, M38BV-ST, and E38-PV.

Q:What is a Direct Vent fireplace?
A: All gas fireplaces need a constant supply of fresh air in order to operate. Direct Vent fireplaces have a sealed, glass-fronted combustion chamber that keeps the byproducts of combustion out of the living space. Air is drawn into the firebox from outside the home using a special co-axial flue pipe system. This 'pipe within a pipe' also exhausts the flue products outside the home. Direct vent fireplaces offer good efficiency because they don't steal heated air from the living space.

Q:What is a B-Vent fireplace?
A: B -Vent fireplaces (sometimes called Top Vent or Natural Vent) draw air into the combustion chamber from inside the home. This fresh air is mixed with gas and burned in the fireplace. The fireplace exhausts the byproducts of combustion outside of your home using a dedicated B-Vent flue pipe. Although fresh air is used from inside your home, products of combustion are never vented into your home.

Q:What is a Vent Free fireplace?
A:A Vent Free fireplace does not use a chimney or flue pipe. These fireplaces burn extremely clean so the byproducts of combustion can be vented back into the room. This eliminates the need for a chimney resulting in lower installation costs. Because they do not send hot flue gases up the chimney, these fireplaces are extremely heat-efficient. All models feature an Oxygen Depletion Sensor for maximum safety.

Q:How often should I have my fireplace serviced or inspected?
A: Have your fireplace and installation inspected yearly by a qualified service person. Click here to check out our Cleaning & Care section for more advice on maintaining your fireplace.

Q:What fuels are available to operate my fireplace?
A:All Montigo fireplaces are designed to burn either Natural Gas or Liquid Propane. When you order a fireplace, you and your Montigo dealer must determine which fuel you will need. If, after the fireplace is installed, you want to convert from one fuel to the other, this can be easily done (for most models) using a Montigo conversion kit. Your local dealer can tell you whether your fireplace can be converted; click here to find your closest dealer. Note that some models are approved for use with Natural Gas only.

Q:Can I turn off my pilot in the summer when it is not being used, or should I leave it on?
A: Yes, or you can safely leave it burning year-round. It helps to minimize the moisture from accumulating inside the firebox.

Q:There is a white film on the glass, logset, and brick or inside the firebox. What is it?
A:This is a normal bi-product of combustion in gas fireplaces, and will continue to deposit over time. You will have to regularly clean the glass, logset, firebox, and gas control compartment. Follow the cleaning instructions in the manual or click here to follow our online instructions.

Q:My Pilot flame does not stay lit and extinguishes prematurely. How can I correct this?
A:The most common cause of pilot outage in gas fireplaces is actually a weak pilot flame. This usually indicates debris and deposits have built up causing weak fuel flow. A servicing and cleaning by a professional can usually resolve this. See the dealer locator for the nearest service shop in your community, state or Province.

Q:I have a fireplace that is a "DR" or "DT" in the model number. What do I have?
A:If you have the letters above shown in the model number, you have a Direct Vent "T" top vent, or "R" Rear vent fireplace. These letters are used to differentiate the models within the Direct Vent family of products.

Q:Can I buy extra Fire Gems or Fire Stones for my fireplace?
A: Yes, contact your nearest Montigo Sale Representative or Montigo Hearth Shop and they will be able to order sufficient quantity. See the dealer locator for the service shop in your community, state or Province.

Q:I purchased a Montigo fireplace with Linear Burners (L-Series) and I want to put rocks inside. Can I use regular river stones?
A: No, at Montigo uses ceramic composite materials for their firebox accessories. Regular river rock will crack and shatter when subjected to high temperatures, therefore constituting a health and safety issue. However Composite River Rocks can be ordered through us.

Q:My fireplace is about 10-15 years old, the pilot light will light the fireplace but the flame goes out after about half an our, what's wrong?
A: This is normaly caused by a weak air/fuel mixture within the combustion chamber of the fireplace. The cause is from the accumulation of soot within the burner tubes, and collecting in/around the orifices. The solution is clean the orifices of debris, vacuuming all dirt and soot produced by the burning of fuel. Contact us for servicing.

Q:I have an older Montigo fireplace and I cannot find the Instruction / Operation guide? Where can I find this information?
A: If you cannot locate your documentation then email your model number to and a representative will get back to you with your installation guide.